Handling the Noise: A Mediator's Perception

Participants will explore how emotions, bias, communication dynamics, and external pressures can create “noise” that interferes with effective conflict resolution.

Through interactive discussion, practical tools, and real-world scenarios, participants will learn how to strengthen mediator presence, manage internal reactions, and maintain neutrality under pressure. The training emphasizes self-awareness, active listening, reframing, and credibility-building techniques that enhance trust and promote constructive dialogue.

Speakers/Presenters:

• Karen Crump-Wilson, Esq., Mediator, Arbitrator
• Moderator: Peter Dixon, Ph.D., Program Director, M.S. in Negotiation and Conflict Resolution; Associate Professor of Practice

For questions about this event, please contact Kjerstin Pugh, kep2137 [[at]] columbia [[dot]] edu.