Miles Braffett is a chief information officer with in-depth experience creating and executing business-focused information technology strategies to build, grow, and transform global music and entertainment companies. He has had significant achievements leading IT innovation, technology integrations, and digital initiatives to support major business change cycles. As a leader, Miles has a legacy of developing positive organizational culture, hiring and retaining large teams, and driving change across organizations.
Most recently, as Senior Vice President and Chief Information Officer at Sony Music Entertainment, Miles led a high performing IT team of over 400 with an annual budget of $100M. He led the development of Digital Asset Management capabilities, an Artist Royalties analytics platform, rights management and metadata management systems, and the company’s first cloud-based consumer data analytics platform all in support of the rapid transformation to a digital music market. For the 2004 merger of Sony and BMG, Miles led the planning and execution of an ambitious technology integration plan and delivered $40million in operating cost savings. Recently, Miles led a multi-year program to enhance Sony Music’s IT security posture to industry best practices and reduce overall risk in response to the increased global threats. Miles also implemented a Global Financial systems suite based on SAP that centralized financial accounting into a single system across 45 countries.
Before this, Miles was Senior Vice President and Chief Information Officer for BMG Entertainment, where he developed and executed global IT strategy, planning, and major global projects. Miles implemented BMG’s EROS Artist Royalty system throughout North America and Europe covering 27 countries, which was a first in the industry. Miles served as interim head of BMG’s New Technologies Division for 18 months in addition to his Global CIO position. In this role, he was responsible for establishing commercial relationships with numerous start-up digital music distributors including negotiating BMG’s first Apple iTunes agreement and led the company’s strategy to combat online piracy.
Previously, Miles was Vice President IS&T, North America leading all aspects of IT for BMG in the US. He implemented a Variable Marketing Expense (VME) tracking system which provided comprehensive planning and tracking of recording project development and marketing costs and increased management transparency, eliminating unauthorized project over-spend for the largest controllable expense category in the operation.
Prior to BMG, Miles held several positions at EMI Music including as Senior Director/Director of Marketing Systems where he oversaw the planning, development, and implementation of strategic information systems supporting all functions of EMI’s record labels. Earlier, Miles was Marketing Analyst and Manager, Administration and Marketing Services in the International Marketing Division.
Since 2006, Miles has been a student mentor for graduate students who are training to move into executive IT and engineering positions at the School of Professional Studies.
- M.B.A., University of Miami
- M.M., University of Miami
- B.M., University of Texas at Austin