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Katrina Pugh

Lecturer; President, AlignConsulting

Katrina (Kate) Pugh has taught in the Information and Knowledge Strategy (IKNS) Master’s program at Columbia University since 2011. She was Academic Director for program 2012-2017, and she led IKNS to become a business transformation leadership degree — combining the strategy, digital transformation, collaboration, and change disciplines.

Currently, she is President of AlignConsulting, where she specializes in business planning and knowledge-based digital transformation. Pugh held leadership positions with Intel Corporation, JPMorgan, and Fidelity. In addition to AlignConsulting, Pugh was part of EY, Monitor-Deloitte, OliverWyman, PwC, and Dialogos, Inc. Pugh has worked in the international development, healthcare, energy, information technology, and financial services sectors.

She is on the Board of LYRASIS, a nonprofit supporting the library, archive, digital heritage and museum sectors with cooperative buying, open source technologies, and digital hosting services.

Pugh is the author of several books, including Smarter Innovation (Ark Group, 2014) and Sharing Hidden Know-How (Jossey-Bass/Wiley, 2011). She has published in the Harvard Business Review, MIT Sloan Management Review, The Huffington Post, Ivey Business Journal, NASA Ask Magazine, Journal of Digital Media Management, The Review of Economics and Statistics, and KM World Magazine. She has lectured or workshopped at AIIM, NASA, MIT Sloan School of Management, Babson College, Boston University, Knowledge Management Institute and KM World.

Pugh holds certificates in dialogue, facilitation, mediation, and project management. She is a LEAN Six Sigma Black Belt. She is a member of SIKM Leaders (International and Boston Chapter).


  • M.S./M.B.A., Massachusetts Institute of Technology
  • B.A., Williams College




  • “KM and the Internet of Things“ (with IKNS instructor Ralph Poole) (KM World Magazine, 2016)
  • Smarter Innovation: Using Interactive Processes to Drive Better Business Results (Ark Group, 2014)
  • “How To Create Social Impact Through Thoughtful Networks”(The Huffington Post, March 18, 2014)
  • “Designing Effective Knowledge Networks” (MIT Sloan Management Review, September 12, 2013)
  • “Knowledge Jam: Three Disciplines to Beat the Merger Performance Odds” (Ivey Business Journal, July/August 2011)
  • Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam (Jossey-Bass/Wiley, April 2011)