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Katrina Pugh

Lecturer; Senior Manager, Digital and Emerging Technologies Practice, EY

Katrina (Kate) Pugh is the outgoing Academic Director for the Information and Knowledge Strategy master’s program (IKNS) at Columbia University, a role that she held for five and a half years, and where she led IKNS to become a business transformation leadership degree — combining the strategy, information, collaboration, and change disciplines.

Currently, she is Senior Manager in the Digital and Emerging Technologies practice at EY. Previously, she was President of AlignConsulting, where she specialized in business planning and knowledge-based transformation.

Pugh has 18 years of consulting and seven years of industry experience in the healthcare, energy, information technology, and financial services sectors. She consults and lectures widely, and is a lead benchmarker with the Digital Workplace Group (formerly Intranet Benchmarking Forum).

She consulted with Monitor Group, Oliver Wyman, PwC Consulting/IBM, and Dialogos, Inc., and held leadership positions with Intel Corporation, JPMorgan, and Fidelity. Pugh launched and ran Fidelity Personal and Workplace Investments KM program, co-managed Intel Solution Services’ Knowledge and Process Management Group, and initiated and ran the JPMorganChase’s Finance Portal Program for 4,000 users. With Larry Prusak, she co-led a research program on knowledge networks for the Bill and Melinda Gates Foundation. She has also launched over 20 communities of practice, including Intel’s award-winning Enterprise Architects’ community. Pugh has designed and launched dozens of social media, document management, and collaboration platforms.

Pugh has published in the Harvard Business ReviewMIT Sloan Management Review, The Huffington Post, Ivey Business JournalNASA Ask MagazineJournal of Digital Media Management, and The Review of Economics and Statistics. She has also published two Ark Group chapters on knowledge strategy and leadership. She has lectured or workshopped at AIIM, NASA, MIT Sloan School of Management, Babson College, Center for Business Intelligence, Knowledge Management Institute and KM World.

Pugh holds certificates in dialogue, facilitation, mediation, and project management. She is a LEAN Six Sigma Black Belt. She is on the AIIM Knowledge Management Education Standards Committee, the Mitokine Bioscience Board, and is a member of SIKM Leaders (International and Boston Chapter).


  • M.S./M.B.A., Massachusetts Institute of Technology
  • B.A., Williams College




  • Smarter Innovation: Using Interactive Processes to Drive Better Business Results (Ark Group, 2014)
  • “How To Create Social Impact Through Thoughtful Networks”(The Huffington Post, March 18, 2014)
  • “Designing Effective Knowledge Networks” (MIT Sloan Management Review, September 12, 2013)
  • “Knowledge Jam: Three Disciplines to Beat the Merger Performance Odds” (Ivey Business Journal, July/August 2011)
  • Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam (Jossey-Bass/Wiley, April 2011)