NECR Alumni Career Deep Dive: Client Management and Building Relationships
NECR Career Deep Dives are a monthly series program alumni share insights and experiences from their careers in conflict resolution with prospective and current students. Alumni discuss their career trajectories, professional trends they have observed, and offer career insights they have gained. There is ample time for Q+A at the end.
Debora Delgado is the founder of Binomia, a recently launched business consultancy specializing in the development of client relation strategies for small and medium-sized companies in Peru. While most consultant work is male-dominated and catered to larger companies, Binomia tends to a niche currently unattended, which boomed during the Covid-19 pandemic. Binomia’s approach is feminine-focused and centers on emotions and self-awareness in building client-employee relationships. Binomia’s biggest challenge is breaking the local myth that customer service doesn’t have to mean “being nice” by showing how a customer focused approach can both increase employee satisfaction as well revenue.
Debora holds a bachelor’s degree in Hospitality Management and worked for Peru’s biggest hotel chain, Casa Andina, with hotels throughout the country. As the lead of the Customer Satisfaction Department, she was exposed to cultural differences throughout the regions, which afforded her to develop strategic initiatives that honored those differences and reveal the cultural uniqueness of the region to its international guests. This experience led her to study Negotiation and Conflict Resolution at Columbia University, graduating in 2015.
For questions, please contact Kjerstin E. Pugh, kep2137 [[at]] columbia [[dot]] edu.
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