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Conflict Resolution faculty

John Zinsser

John W. Zinsser believes that increasing the quality and quantity of human communication empowers individuals and advances organizations so both can innovate, perform, and succeed. Twenty-five years ago he cofounded Pacifica Human Communications, LLC, which specializes in the areas of conflict management, organizational effectiveness and intercultural communication. Corporate clients headquartered in Asia, Europe, and the U.S. have engaged Zinsser to design, execute and assess leading-edge change interventions. Through speaking, writing, and lecturing, he raises awareness and understanding of how to make our work places collaborative and inclusive environments that support individual engagement and enduring organizational sustainability.

A cum laude graduate of Kenyon College, Zinsser also holds a master’s of conflict management from the MacGregor School of Antioch University. He designed and teaches both ombuds courses offered for Columbia University’s Master of Science in Negotiation and Conflict Resolution program. In addition, he is certified by the Harvard Law School for Interest Based Negotiation, The Department of Justice for Mediation, and the Center for Conflict Dynamics at Eckard College for the Conflict Dynamics Profile Instrument.