Jenny Besch, director of the Westchester and Rockland Mediation Centers of CLUSTER, Inc. since 1998, is a certified mediator and state-certified trainer with advanced training in community mediation, parent/child mediation, custody-visitation mediation, divorce mediation, child permanency mediation, lemon law arbitration, employment discrimination mediation, victim-offender mediation, and restorative justice group conferencing. She holds a master’s degree in Organizational Psychology from Columbia University, where she also did her undergraduate work. She is the co-author of Parenting Through Divorce: A Collaborative Negotiation, a training designed to assist parents and children in adjusting to their changing circumstances. She served on the Board of Directors of the New York State Dispute Resolution Association, as well as EPIC, a noted parent effectiveness training and service organization. Since she has arrived at the Westchester and Rockland Mediation Centers (WRMC), the Mediation Centers program has expanded to include Custody/Visitation, PINS Mediation and Restorative Justice Group Conferencing. In addition to her work at WRMC, she served as a mediator, mentor and program developer the Institution for Mediation and Conflict Resolution in the Bronx. Prior to working in mediation, she worked in general management in the New York City theatre with a focus on labor relations.