Ralph Poole is a Partner and Engagement Director at Iknow LLC where he delivers knowledge management solutions to law firms in the AmLaw 100 law firms, large global corporations, and government organizations. He has over 35 years of general management, consulting, and program management experience implementing knowledge processes, knowledge management platforms, and content enrichment solutions. He held technology leadership positions and led consulting assignments in the world’s premiere management consulting, information technology and legal firms. Prior to joining Iknow, Poole was a Lead Consultant at Prosperoware and held positions as Chief Knowledge Officer at Capgemini, Ernst & Young and Director at Bain & Company. In these roles, he was responsible for selling and delivering technology strategy, business transformation, and knowledge management solutions to clients.
Poole’s information technology experience includes leadership of bespoke software development projects and configuration of Commercial Off-The-Shelf (COTS) packages with primary emphasis on delivering enterprise search, knowledge management, business process redesign, text analysis, text mining, and auto-categorization functionality to improve the findabiltiy of content. To ensure management has the information required to manage its business, he delivers business intelligence applications, dashboards, and data visualization technologies. Poole combines process transformation and innovative change management techniques to ensure successful client adoption of technology change. His work in knowledge management, metadata management, and executive education has been documented in the Harvard Business Review, CIO, Fortune, and Harvard Business School. He speaks and writes regularly on these topics.