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Knowledge Strategy faculty

Katrina Pugh

Katrina (Kate) Pugh is Academic and Program Director of the Master of Science in Information and Knowledge Strategy program at Columbia University. She is president of AlignConsulting, specializing in business planning and knowledge-based transformation. In addition, she is general editor and co-author of Smarter Innovation: Using Interactive Processes to Drive Better Business Results (Ark Group, 2014) and author of Sharing Hidden Know-How: How Managers Solve Thorny Problems with the Knowledge Jam (Jossey-Bass/Wiley, April 2011). Pugh has 18 years of consulting and seven years of industry experience in the healthcare, energy, information technology, and financial services sectors. She consults and lectures widely, and is a lead benchmarker with the Digital Workplace Group (formerly Intranet Benchmarking Forum).

Pugh consulted with Monitor Group, Oliver Wyman, PwC Consulting/IBM and Dialogos, Inc. She held leadership positions with Intel Corporation, JPMorgan, and Fidelity. She launched and ran Fidelity Personal and Workplace Investments KM program, co-managed Intel Solution Services’ Knowledge and Process Management Group, and initiated and ran the JPMorganChase’s Finance Portal Program for 4,000 users. With Larry Prusak, she co-led a research program on knowledge networks for the Bill and Melinda Gates Foundation. She has also launched over 20 communities of practice, including Intel’s award-winning Enterprise Architects’ community. Pugh has designed and launched dozens of social media, document management, and collaboration platforms.

Pugh has published in the Harvard Business Review, MIT Sloan Management Review, The Huffington Post, Ivey Business Journal, NASA Ask Magazine, Journal of Digital Media Management, and The Review of Economics and Statistics. She has also published two Ark Group chapters on knowledge strategy and leadership. She has lectured or workshopped at AIIM, NASA, MIT Sloan School of Management, Babson College, Center for Business Intelligence, Knowledge Management Institute and KM World. She holds an M.S./M.B.A. from the MIT Sloan School of Management, a B.A. in economics from Williams College, and certificates in dialogue, facilitation, mediation, and project management. She is a LEAN Six Sigma Black Belt. She is on the AIIM Knowledge Management Education Standards Committee, the Mitokine Bioscience Board, and is a member of SIKM Leaders (International and Boston Chapter).