How Business Leaders Handle Ambiguous Problems

Michael Iacona, longtime mentor for Columbia University’s Executive Master of Science in Technology Management program and alumnus of Columbia Business School, advises executives to harness ambiguity (such as unclear problems) and create solutions. Microsoft, IDEO, and other leading companies require their executives to understand and solve ambiguous problems, a skill that is one of the Technology Management program’s foundations, he points out.

Dr. Arthur Langer, Executive Director of the program, identifies “dealing with ambiguity” as one of the 12 key personal traits that executives must handle. According to Dr. Langer, executives have to “bring clarity” to vague problems. With this practice, creating solutions for uncertain problems by practicing such skills as reframing, experimentation, and emotional thinking will make for stronger executives and businesses.

Read Iacona’s LinkedIn post for more on his “Three Powerful Tips for Harnessing Ambiguity” and learn more about the Technology Management master’s program.