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The Importance of Culture in Conflict Resolution: Scenarios in Commercial Mediation, Community Engagement and Organizational Dispute Resolution Programs


Oct 16, 2013 - 6:00 p.m. to 7:30 p.m.


JAMS New York Resolution Center, 620 Eighth Ave., 34th Floor, New York, NY 10018

Audio Recording

Download the Importance of Culture in Conflict Resolution (MP3, 62MB)

The panel discussion, which was presented by JAMS and Columbia’s Negotiation and Conflict Resolution master’s program (NECR), assessed the role of culture within a conflict, how a mediator can know and manage his or her own biases, the role stereotyping plays in conflict resolution, the importance of understanding nonverbal communication, and how the true needs of the parties can be brought to light when resolving a dispute in an unfamiliar culture.

Beth Fisher-Yoshida, NECR Faculty and Academic Director, spoke on this panel, as did moderator Robert B. Davidson, Esq. of JAMS and panelists Margaret L. Shaw, Esq. of JAMS; Aldo Civico, Assistant Professor of Anthropology at Rutgers University and Director of the International Institute for Peace; and Jeff Thompson, NYPD Detective, Mediator for the New York Peace Institute, and a Research Fellow at Columbia Law School.